Who we are
Sovereign Water provides water treatment and drinking water systems across Kuwait and the GCC. This policy explains what personal information we collect through this website, why we collect it, and the choices you have. It applies to www.sovereignwater-kw.com.
What we collect
- Enquiry and quote details you submit through our forms: your name, email address, phone number, company, location and the message or requirements you describe.
- Email addresses you give us for the newsletter or product waitlists.
- Account details (email address) if you create an account on this site.
- Basic technical information generated by your visit, such as pages viewed and approximate device type, used to keep the site working well.
How we use it
- To respond to your enquiries and prepare quotes.
- To deliver and service the systems you buy from us, including scheduling maintenance visits and filter deliveries.
- To send updates you have asked for, such as the newsletter or waitlist news. You can unsubscribe at any time.
- To operate, secure and improve the website.
We do not sell your personal information to anyone.
Where it lives and who sees it
Your information is stored in secure, access-controlled cloud services that we use to run this site and our business, including our database and hosting providers and our transactional email provider (used to send enquiry confirmations). These providers process data on our behalf and are not permitted to use it for their own purposes. We share information with no one else unless the law requires it.
How long we keep it
Enquiry and customer records are kept for as long as we have an active relationship with you, and afterwards only as long as needed for legitimate business or legal purposes. Newsletter and waitlist emails are kept until you unsubscribe.
Your choices and rights
- Ask us what information we hold about you.
- Ask us to correct or delete it.
- Unsubscribe from marketing at any time.
To exercise any of these, contact us using the details below and we will respond promptly.
Changes to this policy
If we change this policy we will update this page and the date at the top. Significant changes will be highlighted on the site.